Orders & Returns

We aim to make the ordering process as simple as possible for you!

Follow This Step-By-Step Process For Easy Order Placement:

  1. To order a product, click on the item you are interested in purchasing and a page with information with specific product details will appear. Click the ‘Add To Cart’ button to add the product to your shopping cart.
  2. Your shopping cart will showcase your order along with shipping options. After selecting your shipping preference the total cost of your order will be calculated. Don’t forget to apply any coupons you have on this page!
  3. If you’re shipping to the United States, you will have to complete the Prescriber Information located on the right-hand side of the page to meet FDA regulations. Simply select ‘Search Prescriber’ for a doctor near your area who can fulfill your prescription, or add a doctor of your preference by selecting ‘Add Prescriber’.
  4. Once that information is completed, scroll to the lower half of the page and complete your credit or debit card information, or you can select a PayPal option at checkout as well.
  5. For international orders, there may be a customs fee that you are responsible for. xTreme Contacts does not pay for customs of any kind.
  6. When you have finished reviewing your information and are ready to place your order, click the ‘Place My Order’ button to complete your order!
  7. You will receive two email confirmations; the first confirmation will be a receipt of your final payment, and the second email confirmation will be sent when your order is processed and will include a tracking number to track your purchase.

When Will My Order Be Processed? 

All U.S.-based orders must comply with the Rx Verification system to meet FDA requirements. This means that it takes eight business hours for a customer’s prescription to be verified by an eye care provider. Once the customer’s prescription has gone through the verification, xTreme Contacts can then fulfill the order for shipping. For more information and examples, please see the FDA section of our website found here.