FAQ

General Questions

  • Yes. We require a valid prescription for every order.

    If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name), city, and state.


    After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.

  • Under a new federal law your prescription is good for a minimum of one year and, depending on the state in which your eye care provider is located, some prescriptions are good for two years. Most importantly, this one year time period is from the date your eye doctor issues your prescription—not from the date of your eye exam.


    We are advocates of proper eye health and encourage our customers to receive regular eye care. If you have provided us a copy of your prescription, we will notify you when it is expiring. If it has already expired, we’ll call to remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription.

SHIPPING QUESTIONS

  • You can access your shopping cart at any time by clicking on the ‘View Cart’ button, available in the ‘Shopping Cart’ box on the right-hand side of the website.

  • Much like shopping in a regular store, your shopping cart allows you to safely keep your items held in a waiting queue while you continue browsing for other products to add. Whenever you hit the ‘Add To Cart’ button, that product product will be taken directly over to the cart where it will be saved. Your shopping cart will display a listing of the products you have chosen and a total price before any shipping costs have been added. 

  • Of course! You can change the quantity of any item if you require more or less of any item in particular before you’ve placed your order. 

  • The ‘Checkout’ page will allow you to specify the important details required to complete your purchase including payment options. Each customer may choose to pay by either credit or debit card, or through a PayPal account.

SAFETY QUESTIONS

  • When used properly, contact lenses are a safe way to heighten your look. However, wearing contact lenses incorrectly can damage your eyes, so it’s vitally important to know what to avoid. 

PRIVACY POLICY

  • Guarantee & Returns Policy Refunds
    ExoticEyez believes that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

    If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

    We will try to attend to all returns as soon as practically possible.

    Unwanted Products

    Our policy is to ensure that you are satisfied every time you place an order with xtremecontacts.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 working days of receiving the item back and restocked.

    We will make the refund directly to the credit/charge card used to place the original order within 7 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

    You will only have to pay for the return postage of the products. ExoticEyez is not responsible for any tariffs, VATs, customs or duties.

    We have taken every measure to provide accurate product images for each product on the site. However, due to a number of different factors such as internet browsers, monitor color contrasts etc, we cannot be held responsible or liable for any difference in color between the image and the actual product.


    Faulty Products
    We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.

    In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

    You will only have to pay for the return postage of the Products.

    For help with items later than 7 days after your initial purchase please email us for more information.

    This does not affect your Statutory Rights.


    Returning Unwanted or Faulty Products
    Please contact us by email info@xtremecontacts.com to inform us of your wish to return products.

    We may allocate you with a returns code which should be included with the package to improve processing of your return.

    We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: USA Address

    You will be responsible for the returned products until they reach us.


    ExoticEyez Responsibilities
    We do not store credit card details nor do we share customer details with any 3rd parties.

    ExoticEyez has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on xtremecontacts.com or contact us for exact sizes.

    ExoticEyez shall insure ordered products at their value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

    ExoticEyez will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.

    Because of the nature of the Internet ExoticEyez provides and maintains xtremecontacts.com on an “as is”, “as available” basis and makes no promise that use of xtremecontacts.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

    Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
    You will be responsible for any breach of these terms by you and if you use xtremecontacts.com in breach of these terms you will be liable to and will reimburse xtremecontacts.com for any loss or damage caused as a result.

    These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit xtremecontacts.com liability for death or personal injury resulting from its negligence nor any fraudulent representation.

    ExoticEyez will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.

    Please read the instructions, manuals and other user documentation that comes with your products carefully. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

    These terms do not affect your statutory rights as a consumer, which are available to you.

    Subject as aforesaid, to the maximum extent permitted by law, xtremecontacts.com excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to xtremecontacts.com and xtremecontacts.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

    any incorrect or inaccurate information on xtremecontacts.com

    any interruptions to or delays in updating xtremecontacts.com

    the infringement by any person of any Intellectual Property Rights of any third party caused by their use of xtremecontacts.com or any product purchased through xtremecontacts.com

    any loss or damage resulting from your use or the inability to use the xtremecontacts.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control

    any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong

    any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading xtremecontacts.com, or from transmissions via emails or attachments received from xtremecontacts.com or its licensees and affiliates

    the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which xtremecontacts.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;

    all representations, warranties, conditions and other terms which but for this notice would have effect.

    ExoticEyez may refuse you access to the web site at any time if we consider it necessary.

    ExoticEyez may also terminate this agreement and immediately remove, cancel or suspend access to and use of xtremecontacts.com upon breach of any part of these Terms whatsoever.

    Termination shall be without prejudice to ExoticEyez other rights.

    ExoticEyez acts as principal on its own account and not as an agent for you or any other person.

    If ExoticEyez does not enforce any provision of this agreement such will not be considered a continuing waiver.

    In the event that any part of these terms is held to be unenforceable, such part will at xtremecontacts.com option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

    These terms constitute the full agreement between you and xtremecontacts.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

    Since we are aiming xtremecontacts.com at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).


    Your Use of the Products
    All our merchandise is for retail use only. You may also invalidate any warranty if the merchandise is used for business purposes.
    Using the product for domestic purposes: we will be responsible for any loss that you suffer as a result of a merchandise failure, provided the reason for its failure was reasonably foreseeable by both of us when the contract was completed.

    Using the product for business purposes: we will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, and loss of data, goodwill or reputation.

    Our maximum liability will be limited to the replacement value of the merchandise. Whether merchandise has been used for domestic or business purposes, xtremecontacts.com does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or wilful misconduct.

    Your statutory rights as a consumer remain unaffected.

    Terms of Sale
    YOU ARE CONFIRMING THAT YOU HAVE READ AND AGREE WITH ALL OF THE FOLLOWING CONDITIONS:

    1. You must have a valid, current prescription for any contact lenses or prescription eyewear that you are ordering issued by a duly licensed eye-care professional located in the USA.

    2. You have not been advised by an eye care professional to stop or suspend wearing contact lenses for any medical reason. You will continue to have your eyes examined regularly by a licensed eye care professional.

    3. You will restrict your contact lens wearing schedule to the recommended wearing schedule established by your eye-care professional, and you will not exceed this recommended wearing schedule as this can lead to serious eye-health complications.

    4. You understand that you must take proper care of your contact lenses as directed by your eye care professional. Before using your contact lenses, you agree to carefully review all instructions and information provided by your eye care professional and/or by the contact lens manufacturer.

    5. You should never share your contact lenses with anyone. Contact lenses are classified as prescription medical devices by the FDA. Sharing can also lead to serious eye health complications and can spread infectious diseases.

    6. If you are having any unexplained eye discomfort, watering, vision change or redness, you will immediately remove your lenses and consult your eye care professional before wearing your lenses again.

    7. Health Insurance Portability and Accountability Act of 1996 (HIPAA). You grant us permission to share your contact lens prescription information and/or address information with Manufacturers and Distributors for the express purpose of completing your order. You also grant us permission to verify the information you have provided with your eye doctor and authorize your eye doctor to release that information to us. We will NEVER release any private information about you to anyone outside our company for any purposes other than as stated above.

    8. You agree that we may contact you by email or telephone in accordance with the policies outlined in our Privacy Policy.

    Privacy Statement
    YOU ARE CONFIRMING THAT YOU HAVE READ AND AGREE WITH ALL OF THE FOLLOWING:

    This Privacy Policy governs the manner in which ExoticEyez collects, uses, maintains and discloses information collected from users (each, a “User”) of the xtremecontacts.com website (“Site”). This privacy policy applies to the Site and all products and services offered by ExoticEyez.

    Personal Identification Information
    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
    We store the contract(s)/your order(s) content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.


    Non-Personal Identification Information
    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.


    Web Browser Cookies
    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some Web browser cookies

    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note parts of the Site may not function properly.


    How We Protect Your Information
    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


    Sharing Your Personal Information
    We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


    Changes To This Privacy Policy
    ExoticEyez has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


    Your Acceptance of These Terms
    By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


    Contacting us
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

    USA Address:
    ExoticEyez
    189 S. Orange Ave.
    Suite 1530B
    Orlando, FL 32801
    Telephone: (407) 234-4989
    Email: info@xtremecontacts.com